Privacy Policy

Last updated: 11 November 2026

AUTOFLOW provides businesses (such as clinics, coaching classes and salons) with an AI assistant that replies to their customers on WhatsApp and on their website, books appointments, and sends reminders. This policy explains what information is handled and why.

Who is responsible

Each business that uses AUTOFLOW decides how it talks to its own customers and is responsible for that customer data. AUTOFLOW processes the data on the business's behalf, only to provide the service.

Information we handle

Customers of our businesses: name, phone number, the messages they send, the service they ask about, booking times, payments due, and ratings they give.
Business users: name, login, phone number for alerts, and business details (address, timings, prices).
Technical data: basic server logs needed to keep the service secure and working.

How it is used

To reply to enquiries, book, move or cancel appointments, and send reminders and confirmations.
To send payment reminders and payment links the business has set up.
To show the business its own dashboard and reports.
Messages may be processed by AI providers (such as Google Gemini, Groq or Anthropic) only to write replies. We do not sell personal data or use it for advertising.

WhatsApp messages

Messages are sent through the official WhatsApp Business Platform (Meta). Anyone can stop messages at any time by replying STOP; after that we do not message them again unless they write to us.

Payments

Payments are made through UPI apps or a payment provider (such as Razorpay). We do not see or store card or bank details.

How long we keep data

Data is kept while the business uses AUTOFLOW. Daily backups are kept for 14 days. A business can ask us to delete its data at any time; a customer can ask the business, or us, to delete theirs.

Security

Access to dashboards needs a login; passwords are stored hashed; each business can see only its own data.

Your rights

You can ask to see, correct or delete your information. Contact the business you talked to, or us at the contact email on our website.

Changes

We may update this policy; the date at the top shows the latest version.